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What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"Gone with them twice now, maybe will go a third time."

What travelers are saying

"Clean and elegantly decorated ship, not gaudy like another cruise ship I have been on. I got a beautiful room with a balcony. The choice of foods was wonderful. I really enjoyed the shows and the music and the sightseeing."

What travelers are saying

"My wife and I were on the Smithsonian Journeys Splendors of Australia and New Zealand between April 13 and May 2, 2018. Smithsonian is rated by this site as Luxury travel. However, Smithsonian "farms out" the logistics for their trip to Odysseys Unlimited. Odysseys booked within country air travel with the lowest cost air carriers. Flights were cancelled from Ayers Rock to Sydney and from Queenstown New Zealand to Rotorua. Another flight was significantly delayed so that we did not arrive at our Christchurch destination until 2:00 am, making for a really tired next day. Odysseys Unlimited compensated us $400 per person for missing a day in Sydney and paid for an excursion in Auckland for missing Rotorua. This was wholly inadequate, given that these were highlights of the trip. In addition, our tour guide was rude to several people on the trip. If Smithsonian Journeys is truly a luxury travel outfit, as we had believed, then they would not be farming out travel logistics to such a chinch company as Odysseys Unlimited. We will think twice about traveling with Smithsonian again, and so should others."

What travelers are saying

"Absolutely amazing two week trip to Mexico. Phoebe was very knowledgeable and helped us plan a fabulous itinerary. The hotels she'd recommended were perfect and in excellent locations. Our guides were helpful, friendly and spoke excellent English and when we contacted the Mexico office to squeeze in another excursion, they were responsive and immediately organised everything. All round brilliant customer service and Mexico was the most interesting and beautiful place to visit! Thank you!"

What travelers are saying

"Absolutely amazing two week trip to Mexico. Phoebe was very knowledgeable and helped us plan a fabulous itinerary. The hotels she'd recommended were perfect and in excellent locations. Our guides were helpful, friendly and spoke excellent English and when we contacted the Mexico office to squeeze in another excursion, they were responsive and immediately organised everything. All round brilliant customer service and Mexico was the most interesting and beautiful place to visit! Thank you!"

What travelers are saying

"Absolutely amazing two week trip to Mexico. Phoebe was very knowledgeable and helped us plan a fabulous itinerary. The hotels she'd recommended were perfect and in excellent locations. Our guides were helpful, friendly and spoke excellent English and when we contacted the Mexico office to squeeze in another excursion, they were responsive and immediately organised everything. All round brilliant customer service and Mexico was the most interesting and beautiful place to visit! Thank you!"