Malta Budget Culture Trips & Packages Small Group Tours & Trips

What travelers are saying

"THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent. We booked a trip to Europe with them, and it was a mess from start to finish. The flight that we paid extra for (it's worth the extra money for me to fly nonstop) was changed by the airline to include a stop, but Gate 1 wouldn't refund the extra amount they charged me for it. They also refused to call Delta about the flight change - even though Delta told me that all Gate 1 had to do was call to request the change back to a nonstop flight for me (at no extra charge). After I called Gate 1 out on this, they suddenly claimed that they HAD called Delta, but that they didn't know when and didn't know who they spoke with, and they couldn't call with me on the line. They also promised me a $450 credit to make up for the extra night of hotel I could not be used because of their incompetence, and said they would apply it to my account. However, they did not actually issue that credit. When I brought it up, they told me that since I'd made final payment prior to their issuance of the credit, they weren't going to give it to me anymore. Excuse me, but YOUR inability or failure to do what YOU promised to do is not my fault or my problem. This is further evidence of incompetence, dishonesty, and fraud. Gate 1 clearly does not care one bit about their customers or their reputation. Gate 1 should go out of business. I'm reporting them to the various state agencies for their dishonest business practices."

What travelers are saying

"Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1."

What travelers are saying

"SWITZERLAND-ON-FOOT Tour Start Date: 06 SEP 24 The tour was a hike and rail tour through much of Switzerland. There were about 15 people in our group and we had a veteran guide from Costa Rica. The weather wasn’t always favorable, but the guide and group were flexible enough to try and work around it, and when that failed, laughed and enjoy what we were dealt. Overall, it was a pleasant two weeks. The very disappointing part was the Adventures Abroad office’s lack of organizational support. I had booked a hotel room with Adventures Abroad for two extra nights before the tour and had paid my invoice in full almost four months before the tour began. I was shocked to receive an additional invoice for the two extra nights less than 2 weeks before the trip began because “the hotel costs for Zurich have increased quite a bit.” Even though I paid my full invoice in May, the hotel wasn’t booked until weeks before my scheduled arrival When I questioned this, the office responded, “The hotel room was an oversight that should have been caught but was not.” They were admitting that it was their mistake but were not accepting the extra cost. Of course, at this late date, I had no other choice but to pay the additional $184. Adding to this incompetence, I had been told that the Swiss Rail Pass that was part of the tour, would be sent to me 30 days in advance. I was considering a possible pre-trip excursion and taking full advantage of the rail pass. When it was about 20 days before the trip, I asked about the rail pass and received this curious response, “In the past we have had them ready 30 days prior, but due to travellers requesting early passes or extended passes, we have changed this to 2 weeks prior.” I was never informed of any change. In the end, the Swiss Rail Pass didn’t show up in my email until about ten days before the tour began and only five days before I departed from the States. Any additional benefit for the rail pass was lost. As bad as that was, there were some in the group who arrived in Switzerland and didn’t receive the rail pass until after they got to Zurich. One reason to take an organized tour is for the organization and confidence of having a professional watching out for all of the various parts of the journey. Adventure Abroad failed miserably. Adventures Abroad has a large portfolio of trips, but sadly, they seem to be unable to competently manage all of them. I’ve learned my lesson and will avoid any Adventures Abroad trip again."

What travelers are saying

"The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family."