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What travelers are saying

""Our journey with Firebird Tours to Japan was a remarkable experience that unfolded over 11 days. Initially unfamiliar with the company, we were fortunate to work with Alessandra Scola, who patiently guided us through the booking process. Looking back, choosing Firebird was undoubtedly the best decision we could have made. The tour's logistics were impeccably managed. At every stage of our trip, seamless transportation was provided - whether picking us up from airports, train stations, or transferring us to our hotels. Each day featured a dedicated personal guide who expertly navigated us through different locations and cities. Their digital infrastructure was equally impressive. The tour app was user-friendly and intuitive, making navigation and information access a breeze. More importantly, their customer support was exceptional and consistently attentive. Several instances highlighted their outstanding service: When our flight was delayed, they proactively sent a text message confirming they would still be waiting for us. During a minor navigation mix-up at a train station, they promptly reached out via text to ensure our well-being and help us reconnect with our driver. After we had to cancel a bicycle tour due to a previous day's accident, they followed up compassionately, even offering additional support and expressing concern about our situation. From start to finish, our trip was flawless. Firebird Tours demonstrated an extraordinary commitment to customer service that truly elevated our travel experience. They didn't just meet expectations - they exceeded them in every possible way.""

What travelers are saying

"The trip successful and enjoyable. We loved Bilbao, not only the Guggenheim but also the Miro Hotel. They couldn't have been nicer. We would recommend it highly. Barcelona was fascinating and the guides, Christina, Albert (driver) and Delores, were excellent. The hotel was very well situated for all the sites we wanted to see. Our only complaint was that the hotel was very noisy at night outside our room because many of the guests were inconsiderate. The rooms were very small. On the other hand, the staff was very helpful and pleasant. One major issue and a disappointment was the fact that we had told you that the main reason we wanted to go to Girona was to visit the former Jewish section. However, no one, not you, not the local tour company with whom you dealt, and not our guide did the proper research into the Jewish museum's hours. The local guide was excellent at the Dali museum but did not seem to know much about the Jewish history in Girona. When we arrived at the museum at 3 p.m. we discovered that it closed at 2 p.m. on Sundays. You can imagine our disappointment as the museum is the only place to learn the history. Despite this, we appreciated all your efforts. It was a great trip all around."

What travelers are saying

"The trip successful and enjoyable. We loved Bilbao, not only the Guggenheim but also the Miro Hotel. They couldn't have been nicer. We would recommend it highly. Barcelona was fascinating and the guides, Christina, Albert (driver) and Delores, were excellent. The hotel was very well situated for all the sites we wanted to see. Our only complaint was that the hotel was very noisy at night outside our room because many of the guests were inconsiderate. The rooms were very small. On the other hand, the staff was very helpful and pleasant. One major issue and a disappointment was the fact that we had told you that the main reason we wanted to go to Girona was to visit the former Jewish section. However, no one, not you, not the local tour company with whom you dealt, and not our guide did the proper research into the Jewish museum's hours. The local guide was excellent at the Dali museum but did not seem to know much about the Jewish history in Girona. When we arrived at the museum at 3 p.m. we discovered that it closed at 2 p.m. on Sundays. You can imagine our disappointment as the museum is the only place to learn the history. Despite this, we appreciated all your efforts. It was a great trip all around."

What travelers are saying

"Found company on the internet and we were a bit nervous. Alick Peng put a 12 day tour together for us, our dates didn't fit in with a full guided tour, and it was magnificent. We enjoyed every day, hotels, food and especially the guides, Ayumi especially. The itinerary was first class and we even managed to travel between towns on our own. Tickets, routes, and guidelines were clear and easy to follow. The only time we got lost was trying to get out of Tokyo station. Once again, thanks."

What travelers are saying

"Found company on the internet and we were a bit nervous. Alick Peng put a 12 day tour together for us, our dates didn't fit in with a full guided tour, and it was magnificent. We enjoyed every day, hotels, food and especially the guides, Ayumi especially. The itinerary was first class and we even managed to travel between towns on our own. Tickets, routes, and guidelines were clear and easy to follow. The only time we got lost was trying to get out of Tokyo station. Once again, thanks."

What travelers are saying

"Found company on the internet and we were a bit nervous. Alick Peng put a 12 day tour together for us, our dates didn't fit in with a full guided tour, and it was magnificent. We enjoyed every day, hotels, food and especially the guides, Ayumi especially. The itinerary was first class and we even managed to travel between towns on our own. Tickets, routes, and guidelines were clear and easy to follow. The only time we got lost was trying to get out of Tokyo station. Once again, thanks."

What travelers are saying

"Found company on the internet and we were a bit nervous. Alick Peng put a 12 day tour together for us, our dates didn't fit in with a full guided tour, and it was magnificent. We enjoyed every day, hotels, food and especially the guides, Ayumi especially. The itinerary was first class and we even managed to travel between towns on our own. Tickets, routes, and guidelines were clear and easy to follow. The only time we got lost was trying to get out of Tokyo station. Once again, thanks."

What travelers are saying

"Found company on the internet and we were a bit nervous. Alick Peng put a 12 day tour together for us, our dates didn't fit in with a full guided tour, and it was magnificent. We enjoyed every day, hotels, food and especially the guides, Ayumi especially. The itinerary was first class and we even managed to travel between towns on our own. Tickets, routes, and guidelines were clear and easy to follow. The only time we got lost was trying to get out of Tokyo station. Once again, thanks."