Peru Wildlife Viewing Trips & Packages Tours & Trips

What travelers are saying

"SWITZERLAND-ON-FOOT Tour Start Date: 06 SEP 24 The tour was a hike and rail tour through much of Switzerland. There were about 15 people in our group and we had a veteran guide from Costa Rica. The weather wasn’t always favorable, but the guide and group were flexible enough to try and work around it, and when that failed, laughed and enjoy what we were dealt. Overall, it was a pleasant two weeks. The very disappointing part was the Adventures Abroad office’s lack of organizational support. I had booked a hotel room with Adventures Abroad for two extra nights before the tour and had paid my invoice in full almost four months before the tour began. I was shocked to receive an additional invoice for the two extra nights less than 2 weeks before the trip began because “the hotel costs for Zurich have increased quite a bit.” Even though I paid my full invoice in May, the hotel wasn’t booked until weeks before my scheduled arrival When I questioned this, the office responded, “The hotel room was an oversight that should have been caught but was not.” They were admitting that it was their mistake but were not accepting the extra cost. Of course, at this late date, I had no other choice but to pay the additional $184. Adding to this incompetence, I had been told that the Swiss Rail Pass that was part of the tour, would be sent to me 30 days in advance. I was considering a possible pre-trip excursion and taking full advantage of the rail pass. When it was about 20 days before the trip, I asked about the rail pass and received this curious response, “In the past we have had them ready 30 days prior, but due to travellers requesting early passes or extended passes, we have changed this to 2 weeks prior.” I was never informed of any change. In the end, the Swiss Rail Pass didn’t show up in my email until about ten days before the tour began and only five days before I departed from the States. Any additional benefit for the rail pass was lost. As bad as that was, there were some in the group who arrived in Switzerland and didn’t receive the rail pass until after they got to Zurich. One reason to take an organized tour is for the organization and confidence of having a professional watching out for all of the various parts of the journey. Adventure Abroad failed miserably. Adventures Abroad has a large portfolio of trips, but sadly, they seem to be unable to competently manage all of them. I’ve learned my lesson and will avoid any Adventures Abroad trip again."

What travelers are saying

"I worked with Garvey to plan my dream trip to Patagonia. It was a two-week trip, we started in Buenos Aires, took the Australis cruise through the Tierra del Fuego fjords, visited Torres del Paine staying at the Explora Lodge and ended the trip in Santiago. All of the guides that Garvey arranged for excursions were excellent. Garvey managed the travel logistics between the different locations so that our experience in South America was seamless. Overall Lost World Adventures was a great travel agent for us. I had worked with this company previously for a trip to visit Angel Falls in Venezuela and hike the Machu Picchu trail in Peru, which was also fantastic."

What travelers are saying

"My wife and I just returned from a wet season trip with International Expeditions (IE) to Lima and the Amazon. It was tremendous: 1. The diversity of wildlife is extreme and up close and personal. 2. The vastness of it all approaches infinity. 3. The staff and guides were top drawer professionals. The IE mother ship (Zafiro) is in great condition and very comfortable, clean and welcoming. The staff is friendly, helpful, supportive, knowledgeable. The naturalists/guides are the best. Experts in the wildlife and flora and good-natured and personable. Yes, it is hot and humid, but very bearable. Yes, there are mosquitoes at night, but again very manageable. (We've all experienced much much worse in the US.) In the wet season (50 feet higher water than in dry season) you don't get to walk as much as you do in dry season because terra firma is so much further into the rain forest than you can reach in a boat. But we did get to visit villages and walk in the rain forest. We swam. We went out every morning and afternoon in the skiffs to explore smaller rivers and lakes. Sloths, monkeys, iguana, boa, anaconda, caiman, tarantula, piranha, frogs, toads, and more bird types than you can count. Wow - What a Show!"

What travelers are saying

"Great experience. The whole trip was well planned and we didn’t have to worry about a thing! Services of the guide: The guides were very friendly and knowledgeable. They spoke English very well. They also took lots of pictures to capture our trip. Services of the drivers: Good drivers. Always arrived on time. Hotels services: Hotel had everything we needed."

What travelers are saying

"My wife and I just returned from a wet season trip with International Expeditions (IE) to Lima and the Amazon. It was tremendous: 1. The diversity of wildlife is extreme and up close and personal. 2. The vastness of it all approaches infinity. 3. The staff and guides were top drawer professionals. The IE mother ship (Zafiro) is in great condition and very comfortable, clean and welcoming. The staff is friendly, helpful, supportive, knowledgeable. The naturalists/guides are the best. Experts in the wildlife and flora and good-natured and personable. Yes, it is hot and humid, but very bearable. Yes, there are mosquitoes at night, but again very manageable. (We've all experienced much much worse in the US.) In the wet season (50 feet higher water than in dry season) you don't get to walk as much as you do in dry season because terra firma is so much further into the rain forest than you can reach in a boat. But we did get to visit villages and walk in the rain forest. We swam. We went out every morning and afternoon in the skiffs to explore smaller rivers and lakes. Sloths, monkeys, iguana, boa, anaconda, caiman, tarantula, piranha, frogs, toads, and more bird types than you can count. Wow - What a Show!"

What travelers are saying

"Great experience. The whole trip was well planned and we didn’t have to worry about a thing! Services of the guide: The guides were very friendly and knowledgeable. They spoke English very well. They also took lots of pictures to capture our trip. Services of the drivers: Good drivers. Always arrived on time. Hotels services: Hotel had everything we needed."

What travelers are saying

"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."

What travelers are saying

"Great experience. The whole trip was well planned and we didn’t have to worry about a thing! Services of the guide: The guides were very friendly and knowledgeable. They spoke English very well. They also took lots of pictures to capture our trip. Services of the drivers: Good drivers. Always arrived on time. Hotels services: Hotel had everything we needed."