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What travelers are saying

"We used CIE for an amazing tour of Ireland. The food and the locals were amazing. Here is my issue: we were told that another CIE tour from Scotland would be joining us in Dublin. The majority of those travelers had some type of respiratory virus and joined our tour. Tour director knew they were sick as she pointed out pharmacies at every tour stop. Every scheduled breakfast, lunch or dinner was restricted to certain tables since we had limited reserved seating and that virus spread like wildfire among the original Dublin travelers. My understanding is that CIE has a policy that “sick” passengers are not permitted on the tour. My wife got the “sickness” and I got COVID. Ruined such an amazing place. I placed a customer service ticket with CIE on 21 May 2014 and have heard nothing back. I will probably see Bigfoot before a response."

What travelers are saying

"I paid for the Nepal trip then saw news of monsoon rain, flooding, landslides, 200+ dead. I was told by Elder Treks that they would not cancel the trip. However I did not feel comfortable going especially when weather reports were for more rain. They would not credit me or even allow me to switch to another tour. Because they wouldn't even allow me to switch tours when my concerns were valid, I would not recommend, nor use Elder Treks again."

What travelers are saying

"I paid for the Nepal trip then saw news of monsoon rain, flooding, landslides, 200+ dead. I was told by Elder Treks that they would not cancel the trip. However I did not feel comfortable going especially when weather reports were for more rain. They would not credit me or even allow me to switch to another tour. Because they wouldn't even allow me to switch tours when my concerns were valid, I would not recommend, nor use Elder Treks again."

What travelers are saying

"Until Covid clears, I would steer clear of Backroads. We were partially through their June 2020 Costa Rica tour when a guest tested Covid positive. She and her husband were isolated. The rest of the group were offered wimpy masks. Nobody was offered Covid testing daily and masks were not required of the guests or staff. The guides kept repeating "not in the CDC guidelines." Our group of six decided that the Backroads response was inadequate so returned home mid-excursion. The hotel and food was excellent, but the provided bikes were inadequate. The front derailleurs were poorly adjusted, and most of the riders had the chains come off during the first ride. Hikes or bike rides were conducted in downpours. Disappointed for charging such a premium price."

What travelers are saying

"Until Covid clears, I would steer clear of Backroads. We were partially through their June 2020 Costa Rica tour when a guest tested Covid positive. She and her husband were isolated. The rest of the group were offered wimpy masks. Nobody was offered Covid testing daily and masks were not required of the guests or staff. The guides kept repeating "not in the CDC guidelines." Our group of six decided that the Backroads response was inadequate so returned home mid-excursion. The hotel and food was excellent, but the provided bikes were inadequate. The front derailleurs were poorly adjusted, and most of the riders had the chains come off during the first ride. Hikes or bike rides were conducted in downpours. Disappointed for charging such a premium price."

What travelers are saying

"We booked a National Geographic expedition Holland and Belgium by River. The promotional literature promised a 14-day deposit refund window. The “invoice” was marked “non-refundable” deposit. We completed the National Geographic Traveler Information. About 8 days later we received the “Travel Agreement” to be signed. We both approved and signed the National Geographic documents. A Cruise Line Travel agreement was enclosed but had no signature line. This document contained language which was unacceptable. We submitted the signed NatGeo documents. The following day we canceled the trip due to the unacceptable Cruise Line language. Cancellation was made 12 days after booking and no deposit was returned. We were told on the phone that the refund deadline was triggered by the 14 day window OR signatures on the Travel Agreement which ever came first. This was NEW information. To date, we have received NO refund of our $1000. We cancelled our trip within the advertised 14 day window."

What travelers are saying

"Until Covid clears, I would steer clear of Backroads. We were partially through their June 2020 Costa Rica tour when a guest tested Covid positive. She and her husband were isolated. The rest of the group were offered wimpy masks. Nobody was offered Covid testing daily and masks were not required of the guests or staff. The guides kept repeating "not in the CDC guidelines." Our group of six decided that the Backroads response was inadequate so returned home mid-excursion. The hotel and food was excellent, but the provided bikes were inadequate. The front derailleurs were poorly adjusted, and most of the riders had the chains come off during the first ride. Hikes or bike rides were conducted in downpours. Disappointed for charging such a premium price."

What travelers are saying

"Most of the people on this 17-day river cruise was quite elderly and infirm. Therefore the complimentary excursions were painfully slow walking. Local guides mostly told stories of their own upbringing and the conflicts they lived through. There was not much history on any of the excursions; and none of the buildings we saw gave us an opportunity to go inside, even the paid excursions. The accommodations were excellent, except that we paid for the best veranda but could not sit on our veranda because for the first 5 days our ship was packed tight next to another Viking ship. Food was good, except for dinners which were quite mediocre and never captured the flavor of the local foods."