Volcanoes and Galapagos

These conditions are applicable to Discovery & Wildlife, Cycling, Walking and Family Trips. These conditions were updated November 2022. Booked a Polar trip? Please refer to our Polar booking conditions. To make it easy to know the detail of our flexibility, we’ve put it in a grid (these terms apply to all trips apart from our Polar Voyages.) Standard cancellations or changes within 69 days of travel If you’re getting closer to your trip, cancellation charges will apply as follows: For trips confirmed by 31st December 2022: 59-42 days before trip start date – 30%, or loss of deposit if higher 41-28 days before trip start date – 60% 27-14 days before trip start date – 90% Less than 14 days before trip start date – 100% For trips confirmed from 1st January 2023: 69 -42 days before trip start date – 30%, or loss of deposit if higher 41-28 days before trip start date – 60% 27-14 days before trip start date – 90% Less than 14 days before trip start date – 100%

Ecuador: Visas are not required by UK, Australian, New Zealand, US and Canadian citizens, and your passport will be stamped on arrival into the country. In order for this entry stamp to be granted on arrival, you may be required to show proof of travel insurance valid for the duration of your trip. Your passport should be valid for a minimum period of 6 months from the date of entry; this is a strict legal requirement from the Ecuadorean government. Without this minimum validity entry to the country will be denied. Other nationalities should consult their local embassy or consular office. For the Galapagos a pre-registration form does need to be complete 24hours before arriving on the islands. The tour leader can assist with this if needed, however the website is https:/iiws.gobiernogalapagos.gob.eciicgg_web/ Once on the website, select the Individual Pre-Registration on the left hand side, this is shown under TCT pre-registration. USA: If your flights pass through the USA, even if only in transit, you will require either a visa or an ESTA (an e-visa). Please read on for more information. Citizens of the UK, New Zealand, Australia, Canada and passport holders from several EU countries can apply for an ESTA under certain conditions. This applies if you enter the country by sea or by air, and this must be done online via https://esta.cbp.dhs.gov, no later than 72 hours prior to travel. Travellers who have not registered before their trip are likely be refused boarding. You must have a biometric passport to apply for an ESTA. UK passports which are biometric feature a small gold symbol (camera) at the bottom of the front cover. If you have visited Iran, Iraq, Libya, North Korea, Somalia, Sudan, Syria and Yemen since 2011 or are dual nationals of these countries, you cannot travel with an ESTA and instead you will need to apply for a visa from the nearest US Embassy or Consulate. If you are unable to provide a valid visa before boarding flights to the US, or entering via another method, you may not be permitted to travel. You should also be aware that if you have travelled to or have been in Cuba since the 12th of January 2021, you will not be eligible for an ESTA visa waiver and will need to apply for a US visa. You should consult the US State Department website to determine which you will need. Your ESTA application will ask for Point of Contact information. Please note that if you're only transiting through the USA then this is not required. If you're visiting or staying in the USA on an Explore trip, then our USA contact information will be listed on your final documentation which you will receive approximately 3-4 weeks before departure. Entry requirements for the USA can change regularly, therefore, please ensure you have the most up to date information before you travel by checking the US embassy website. Visa applications - http://london.usembassy.gov/niv/apply.html Canada: An electronic travel authorisation (ETA) is required by British citizens transiting via Canada. For more information see the official Canadian government website: http://www.cic.gc.ca/english/visit/eta.asp Other nationalities should consult their local embassy or consular office