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What travelers are saying

"The ancient 4-day Lost City trek in the Sierra Nevada, Colombia, provided a mix of awe-inspiring moments and frustrating setbacks, largely due to the shortcomings of Wiwai Tours. While initially drawn to Wiwai for their promise of indigenous tour guides, our experience was soured by the glaring absence and apathy of our assigned guide, Benjamin. Throughout the journey, our group found ourselves repeatedly questioning Benjamin's whereabouts, as he seemed more interested in socializing with his friends than providing us information to his paying customers. Despite Wiwai's organizational flaws, the trek itself offered breathtaking scenery and a unique opportunity for adventure. However, the lack of structure and guidance from our tour guide left much to be desired. Icebreakers or introductory sessions could have helped foster a sense of camaraderie among the group, while providing essential context for the journey would have enhanced our understanding and appreciation of the experience. Moreover, Wiwai Tours' disregard for customer safety became evident when my companion fell ill on the second day, likely from contaminated water or food, and possibly heat stroke. Despite his obvious distress, our guide and translator failed to offer any direct assistance or inquire about his well-being, leaving us to rely on the support of fellow trekkers. Additionally, the lack of information about the local culture, the trek itself, and the indigenous people until each evening was disappointing. The sporadic delivery of information made it challenging to absorb after a long day of trekking, highlighting the need for continuous enrichment throughout the day. In conclusion, while the 4-day Lost City trek offers incredible natural beauty and adventure, I would caution against booking with Wiwai Tours until they address their organisation, or moreover had Benjamin as their guide - I am aware that my review contrasts to others. So looks like we got the short straw unfortunately."