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92 Trips match your criteria (45 - 66 shown)
Highlights
Themes
Nature & Wildlife, Family Friendly, National Parks
What travelers are saying
"First, let me say our tour guide Tomomi S. is hands down THE best tour guide I’ve ever had - knowledgeable, fun and made great efforts to ensure that we were comfortable and happy (MTSobek tour guides are independent contractors. Tomomi also works for other Adventure/Tour companies) Secondly, Japan is beautiful, clean and the Japanese people are very welcoming. The hiking in the national parks was amazing. It could have been a truly five-star experience if MtSobek had not cut corners so egregiously. The website said (at the time) group tours are 5-22 people. The tour gets canceled if the minimum is not met. When I paid there were TWO other people booked-a mother and daughter duo. Shortly before our departure date I called to see if the tour would be cancelled. I wanted my money back but Mt Sobek was “pleased to say that the trip would not be canceled”. In other words, I could not get a refund. At the last minute a guy named Matt signed up so there were four of us. Five days into the trip Matt left and took a train back to Tokyo. I said to him “You realize Mt Sobek is not going to refund you”. He said, “I don’t care, Mt Sobek scammed us.” With tax, the tour costs $11,645 for 13 nights. For that price there is an expectation that the accommodations Mt Sobek chooses would be decent and clean. We all fully expected a ‘traditional Japanese experience’ which often means no private bath and 8 out of the 13 nights we slept on futon mats on the floor. However, Mt Sobek consistently booked us in the cheapest Ryokans (hotels) in each area in which we travelled. Most of these hotels were unclean and very out-dated. One Ryokan they booked us in was listed on a hotel website for $40 USD/night when there were much nicer accommodations nearby for $100 USD/night. (The Japanese yen is way down, the luxury Park Hotel in Tokyo was $200 USD/night. A comparable hotel would have been about $800/night in Austin.). We were the only people staying in several hotels that accomadated many more people. The most egregious example of MtSobek’s booking the cheapest rooms is when we were booked at a large traditional ski lodge at the base of a spectacular mountain. It was beautiful on the website but had two very different wings. One wing was modern, clean and beautiful with simple beds. The other wing was very old (similar to a cheap Motel 6 that had not been updated since the 1970’s). The carpet and bathrooms were disgusting and like many of the Ryocans where we stayed the futon mats seemed as though they had not been cleaned In 30 years. Only after our tour guide checked us in did we realize we had been booked in the cheap rooms. I asked Tomo why. Immediately someone from MtSobek reached out to me and said, “gosh, I’m sorry you did not realize you were going to have a traditional Japanese experience”. Really? “Traditional” experience depends upon one’s budget. In the US, “traditional” to some people may be the Marriott, a Motel 6 or the Four Seasons Hotels. We were paying for a Marriott experience and received the one-star Motel 6 experience. Upon arrival in Tokyo I expected to be met at the airport by a driver (as many tour companies do). However, several days before our arrival dates in Tokyo, MtSobek sent an email telling us how to locate taking a city bus from the bustling Tokyo airport. That is interesting if you do not speak Japanese. MtSobek cleverly uses great photography and elaborate descriptions of the national parks and the hiking while using terms like “traditional Japanese experience with tatami-mat sleeping” to disguise sub-standard accommodations. At one point we were looking on-line at the very hotel where we were staying and did not even recognize it from the website pictures. The hiking was amazing. The group size was disappointing with just the three of us. I would absolutely recommend a hiking tour through Japan, just not with MtSobek."
Highlights
Themes
Cultural, Nature & Wildlife, Local Immersion & Homestays, National Parks, High Adventure, Scuba Diving, Volunteering & Community Service, Singles Travel, Eco, Sustainable & Green Travel, Transformative
What travelers are saying
"We went to a custom trip to Nepal with the Vacation Project in April and it was the best time of my life. Getting to know new people, traditions and culture was truly amazing. Our guide Rakesh was well prepared and made us feel like we were long time friends, which made the time in Nepal really special. Working with the children in Changu was amazing and all i can hope for is that i made an impact on their lifes, just like they made on mine. I can totally recommend a trip with TVP!"
Visits
Arenal Volcano, California, Guanacaste, San José
Highlights
Themes
Nature & Wildlife, Hiking & Walking, National Parks
What travelers are saying
"CharlieTheTraveler’s itinerary is just perfect! They dedicate a lot of work to make your trip perfect. From choosing the most important activities to make them happen on time, is basically the option for any great trip. They help us during all the process with their personal concierges and travel agents, making this experience absolutely fabulous from the beginning until the day we were back home! We can highly recommend them!"
Highlights
Themes
Education / Learning, Volunteering & Community Service, Transformative
What travelers are saying
"If you are seeking an opportunity to get to know the countries and communities you are visiting on a deeper level, definitely partake in Give a Day Global! The teams both at Give A Day Global and at FIMRC were exceptionally helpful and welcoming, leading to my very special volunteer experience in Costa Rica."
Highlights
Themes
50 Plus, Education / Learning, Volunteering & Community Service, Transformative
What travelers are saying
"If you are seeking an opportunity to get to know the countries and communities you are visiting on a deeper level, definitely partake in Give a Day Global! The teams both at Give A Day Global and at FIMRC were exceptionally helpful and welcoming, leading to my very special volunteer experience in Costa Rica."
Highlights
What travelers are saying
"BUYER BEWARE!!! This company has a policy that if THEY cancel your trip…THEY get to keep your money and you get a credit the company. They cancelled my first trip..found out the hard way about their policy. Booked a trip…then had left over money so booked another…which they cancelled…again. Surprisingly…this time they offered a refund, but only gave me back the money I had put down…not what was left of “my credit”. So now I am forced to do business with a company I no longer wish to, that picks and chooses when to follow their own policy!! There are plenty of other travel agencies with similar tours…don’t give these guys your hard earned money for them to keep."
Highlights
Themes
Nature & Wildlife, National Parks, Climbing & Mountaineering
What travelers are saying
"This letter is effectively what was communicated no less than 8 times in writing and conversation to OAT representatives up the chain, beginning 19 days before the trip. OAT was IMMOVABLE on allowing us to find an alternative travel companion and it was 100% due to rigid policy, not real barriers. We never expected a refund and wouldn't have blamed them if we could not fill my spot. They refused to even give us the opportunity. Appalling and sadly representative of their customer service. Congratulations, you lost two customers and one long time referral source. I only think it is fair that folks know the nature of the company at this point. An absolute shame. As a dedicated Edmund Hillary member of OAT with a history of introducing countless friends to your service including 4 who booked trips, I am writing to express my deep concern over the handling of our Galapagos trip booking in light of a recent medical emergency. This situation not only highlights significant gaps in customer communication and care but also underscores the need for immediate, effective action. Timeline of Events and Communication Issues: Initial Contact on 11/22: We contacted OAT 19 days before the trip, scheduled for 12/11, as soon as it became clear that extended surgical complications would prevent my travel. Policy of No Refunds or Changes Under 30 Days: We were informed that the trip is non-refundable under 30 days, which is understood. However, OAT also refused to allow a replacement traveler, posing zero risk to the company. Both of us called, met with the same response. Response from Exceptions Department on 11/22: The no-change policy was reiterated by the Exceptions Department on the same day. Written Escalation on 11/22: Both parties sent written letters to escalate the matter. Delayed Response Until 11/29: We did not receive any response until 11/29, with OAT mentioning the inability to make changes 12 days before the trip. Policy vs. Practical Reasons: The response seemed more policy-based than practical. We offered to cover the cost for a replacement traveler for the internal Galapagos flight, which was declined. The rep always returned to the policy prohibiting it. She further added we do not sell trips within 30 days. Upon looking the next day, I found no less than 7 different itineraries with no less than 13 different trips that I could have booked within 30 days. Further Escalation Request and Conversation on 11/30: A further request for escalation resulted in a 23-minute conversation on 11/30 without any change. Given these circumstances, I propose the following practical solution: Future Travel Credit in Exchange for Re-Selling My Space: If finding a substitute traveler is unfeasible, I suggest OAT resell my space to another interested party, crediting me for a future trip. This solution aligns with my preference and ongoing loyalty to OAT. The lack of a constructive response and rigid adherence to policy without considering exceptional circumstances is alarming. It not only affects this immediate trip but also impacts my ability to continue advocating for OAT in good conscience. An amicable and prompt resolution to this issue would speak volumes about OAT's commitment to customer satisfaction and flexibility. Unless there is a prompt and constructive resolution to this matter, we will be forced to escalate our concerns further. This includes reaching out to higher management within OAT, engaging with consumer protection agencies, sharing our experience through travel forums, and social media for breach of service. Our preference is to resolve this amicably, yet the current trajectory leaves us little choice but to pursue these avenues. I implore you to seriously consider these options and respond in a manner that reflects OAT's values of empathy and customer support. Your immediate attention to this matter is not only appreciated but necessary for a resolution that respects both parties' interests. Thank you for your understanding and prompt attention to this critical issue."
Highlights
Themes
Cultural, Local Immersion & Homestays
What travelers are saying
"FANTASTIC. Start to finish it is such a fantastic taste of Central America, all the destinations are interesting and you can do as much or as little as you choose."
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An excellent taster of the country. Well planned with good locations Meeting the owner michael Schnitzler of esquinas lodge. Such a wonderful work, he is passinate...
Tour: Discover Costa Rica
Our Guide & tour leader-Johnny [Villalobos] made this trip the best we have experienced; with his expertise, knowledge & general manner. Superior to simi...
Tour: Discover Costa Rica
I would highly recommend this trip. The trip is very wildlife oriented, so if that is not your main interest, it may not be for you. However, I wouldn’t say that i...
Tour: Discover Costa Rica
This trip was one of the best holidays that my wife and I have ever taken. . Costa Rica is a beautiful country but the attention to detail provided by Exodus and t...
Tour: Discover Costa Rica
This was our first Exodus trip, which, to be honest I viewed with some trepidation, as I walk with crutches, and so wondered how it would be. I cannot praise Exod...
Tour: Discover Costa Rica