Europe Nature & Wildlife Trips & Packages Tours & Trips

What travelers are saying

"I had booked a 6-day tour for July 2020 with Arctic Adventures using the latter’s well – promoted promo code MULTIDAY15 (opting for their offer for a full refund in case of cancellation up to 72 hours before the tour starts). Due to Covid - 19 situation, I had to cancel the tour. Since then, they have refused to provide me with a full refund - as it was explicitly described on their website - alleging that on 1st of July 2020 they were granted an authorization for financial restructuring because of financial problems from mid-March, although I had submitted my request for refund long before the date on which they were granted the aforesaid authorization for financial restructuring. In confirmation of their bad faith, they have refused to provide me even with the proof documentation that my request for refund was ever processed by their financial department (i.e. the relevant communication with the bank). Last but not least, they were advertising and promoting offers on their website promising tours with "free cancellation" and “full refund”, even after their alleged financial problems from mid – March; that is to say they were consciously acting against the principles of good faith and business ethics. Due to their unprofessional, deceptive and unethical behavior, I have been incurring high interests on my credit card, since the latter was immediately charged after my booking and therefore I do not have any other choice but to report all the aforementioned facts to the competent authorities of Iceland and take legal action against them. In consideration of the above, I would discourage anyone from booking with Arctic Adventures in the future on the grounds that they intentionally misled me through their website and kept my money for services they never provided."

What travelers are saying

"Great one day tour up to Loch Ness from Edinburgh. Greg was a great tour operator, gave us tons of insights on all of the things we drove by! Gave us recommendations etc. Would highly recommend this tour company. Found the brochure in our hotel lobby!"

What travelers are saying

"My husband and I took the day tour from Rome to Naples and Pompeii. This tour allows you to tour Pompeii on your own or an option for a guided tour. The tour guild handles all transportation from the train station from Rome to Naples to Pompeii and back to Rome. The tour guide also takes the small group on a very informative and fun walking tour through the heart of Naples and exposes you to the local cuisine and shops. We had a wonderful time and it was something we would not have done by ourselves. I highly recommend this tour. There is a lot of walking and not easy walking. Come prepared."

What travelers are saying

"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."

What travelers are saying

"Just returned from India & Shimla solo travellers trip. A fantastic time was had by all, we did so much in 2 weeks. Thank you to Riviera for your great organisation and always there to help if needed. Special thanks to Matt our tour guide for all the laughs, information on the places we were seeing, keeping us all in check (if he could ha ha) and his great organisation and compasion if needed. I would greatly recommend Rivera Travel and cannot wait for my next trip with them in September to the Kerala Backwaters. Keep up the good work all."

What travelers are saying

"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."

What travelers are saying

"Butterfield and Robinson just planned and executed a great, great trip for us to the Amalfi coast. All the services and hotels were wonderful and the guides were great fun and and well informed. Many nice surprises along the way and an itinerary we would have had trouble putting together on our own was effortless. All guides were well trained the transportation and drivers were polite and on time. The recommended hotels were amazing. We loved every minute of our vacation."

What travelers are saying

"Our trip started off with a lunch at Maya Gardens. We went to see the poultry in their pens while waiting for lunch, thinking it was a petting zoo. The poor birds did not have water or any indication that they ever had water. One of the turkeys was lying on it's side looking very sick. No one would give them water when I asked them to. The lunch was so awful I did not eat meat for the rest of the trip. I sent a video to Angela Bailey telling her this is not what we want to see when on a conservation trip and she acted like I was lying. Our guides were lazy and not caring about us. They took us to overpriced markets to get fleeced by the sellers there. At the anti-poaching farm tour, we had to walk over a bridge with wires on it, to keep wildlife in. One of our travelers, who was 65 years old, tripped over it and had to go to the hospital. No one warned her about the wires. Then, trying to get off the safari trucks, she was so very very sore and no guides helped her to get out of the truck. Completely appalling. The guides had very poor communication skills that worked for Discover Corps. I was forced to get vaccinated while in Kenya, because the laws changed while we were there. I asked if I could try to get out of the airport first and if I could not then get the vaccine. Discover Corps said "If you choose to do that, you are on your own". The conditions of medical in Kenya is not like the US and it was awful. The airport didn't even ask me for my vaccine card on the way out. DC could have worked with me on trying this first before forcing me to get this vaccine in a poor 3rd world country. Also, my vaccine card had the wrong date of birth and my name did not match what is on my passport. The doctor tried to get me to tip the nurse giving me the vaccine. The guides dropped us off curbside at the airport and left us there to navigate. I will NEVER use this company again. They did not have my back on anything that happened and Angela Bailey never contacted me to follow up about my experience after this trip was over."