Europe Nature & Wildlife Trips & Packages Tours & Trips

What travelers are saying

"I had booked a 6-day tour for July 2020 with Arctic Adventures using the latter’s well – promoted promo code MULTIDAY15 (opting for their offer for a full refund in case of cancellation up to 72 hours before the tour starts). Due to Covid - 19 situation, I had to cancel the tour. Since then, they have refused to provide me with a full refund - as it was explicitly described on their website - alleging that on 1st of July 2020 they were granted an authorization for financial restructuring because of financial problems from mid-March, although I had submitted my request for refund long before the date on which they were granted the aforesaid authorization for financial restructuring. In confirmation of their bad faith, they have refused to provide me even with the proof documentation that my request for refund was ever processed by their financial department (i.e. the relevant communication with the bank). Last but not least, they were advertising and promoting offers on their website promising tours with "free cancellation" and “full refund”, even after their alleged financial problems from mid – March; that is to say they were consciously acting against the principles of good faith and business ethics. Due to their unprofessional, deceptive and unethical behavior, I have been incurring high interests on my credit card, since the latter was immediately charged after my booking and therefore I do not have any other choice but to report all the aforementioned facts to the competent authorities of Iceland and take legal action against them. In consideration of the above, I would discourage anyone from booking with Arctic Adventures in the future on the grounds that they intentionally misled me through their website and kept my money for services they never provided."

What travelers are saying

"No travel with then completely desaster First and last Hotel accommodations really cheap, they mix you with 40 people in the same bus"

What travelers are saying

"I took the most amazing tour across Portugal and Spain through Bestway Tours last year. It was a 10 day tour visiting historic cities across the countries and was blown away by level of service and convenience the team provided. I've learned so much through the knowledgeable tour guides and enjoyed lots of delicious local food. I cannot wait to take another Bestway Tour in the future!"

What travelers are saying

"This was their July 22 Cruise “Delights if the Danube” Absolutely awful company, great at taking your bookings and money but it then ends there. We paid a premium rate for what they listed as “Delights of The Danube” river cruise. They changed our ship, so we did not get what we paid for, and no pool as we originally specified. The drinks in the drinks package had very little choice. One draft beer is all that is available, and that is pretty poor as it is, you can’t even buy bottled beers or any other draught beer as that one is your only choice. Wines at meal times are either red, white or Rosa, no choice, just those three.The ship they put us on “boasted” a new wine bar, it didn’t serve any wines or beers at all the entire week, it wasn’t even stocked or manned, but it did have a kettle and tea or coffee !!!. The trips ashore are advertised to deceive you, this is appalling. Some of the trips are over two and a half hours each way on a coach, and the shorter ones are rushed, don’t be fooled by their misleading advertising. The train journeys are an absolute nightmare, even though we booked first class there and back. You have to rush between connecting trains while dragging your luggage with you, and the connecting times are tight, we felt so sorry for those less able who were severely stressed. On part of the journey we were told that 1st class was not available, we were put in filthy overcrowded carriages, with our luggage carriages away, and professional thieves operate on these trains. Some of our fellow passengers, on our cruise, were robbed on the way to the cruise and the way home. Great Rail offered us the paltry sum of £30 compensation for this. Once we got on the cruise we were excited, but that quickly changed, we spent the first two days moored up overlooking an industrial estate, yes an industrial estate, that’s what Great Rail advertise as a “Delight of the Danube”. When we complained and asked why are we on an industrial estate,we were told “because it’s cheaper than mooring up in a city or town”. We complained to the reps on the cruise, as did numerous others, only to be told that they don’t actually work for Great Rail, they are sub contracted free lancers, and that we would have to take it up with Great Rail upon our return. After numerous phone calls and e-mails we have been offered a derisory amount on one of their vouchers, which only benefits Great Rail, why would we want to go back with such an incompetent company? The communication with Great Rail is appalling once they have your money, be warned. Overall I have to say that Great Rail are appalling, amateurs playing in a market they simply don’t understand, their advertising is very misleading, that’s putting it politely!! The tone of their responses are arrogant, they simply ignore many of the points raised, and they honestly don’t seem to care, they are all image and no substance."

What travelers are saying

"The variation in the scenery from La Brigue to Menton was spectacular, especially as we took it day by day and could see the gradual difference as we descended through the Maritime Alps. Our favorite towns were St. Agnes and Menton. We did our one-week tour in June, with super weather both in the Alps and down on the coast. This was the perfect way to get away for one week, but feel like we had been on a two-week holiday - fresh air, exercise, good food and nothing to arrange or worry about. Thank you"

What travelers are saying

"What a wonderful, wonderful time we’ve had! Safe to say Team Ammar is not going to win the Tour de France anytime soon……. Couldn’t ask for friendlier or more obliging hosts. Highlights? Calella de Palafrugell and the pretty medieval villages….Mostafa"

What travelers are saying

"they are taking too long to refund our cancelled holiday from May 2020. cannot get any info from them when it will be refunded back to us."

What travelers are saying

"The trip to Israel was truly AMAZING...thanks to all yours and HOMERIC TOURS efforts. Our guide was a tireless fountain of information and he was constantly aiming to please. Thank you again and starting to think of another HOLY LAND trip soon."