9 Days Experience Uganda Primate Safari

Cancellation by Us

Occasionally we may have to cancel a confirmed booking, we always endeavour to avoid cancellations, but we may have to cancel if conditions deem necessary. We shall not cancel your confirmed holiday less than 30 (thirty) days before departure unless you fail to make all payments due in full and on time or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your safari booking except where you have failed to make a payment or as a result of force majeure, we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us, not including that paid for trekking permits which can only be refunded if the refund has been made available to us by the responsible authority. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation. We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other services immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.

Cancellation by You

Should you or any member of your party be forced to cancel, you must advise us in writing. Cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your package, cancellation fees, excluding insurance, will be levied per person as follows as percentage of total ground handling price paid where applicable; More than 30 days 25%, 30 days – 16 days 50%; 15 days – 8 days 75%, Within 7 days 100%.